/* Google Fonts Import */
@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&display=swap');

:root {
    /* Color Palette */
    --primary-color: #4FAF4A;       /* InstaTicket Primary Green */
    --primary-light: #72C055;       /* Medium Green */
    --primary-dark: #224D20;        /* Dark Forest Green */
    --accent-color: #72C055;        /* InstaTicket Emerald Green */
    --accent-hover: #4FAF4A;        /* Darker Green */
    --accent-light: #EAF7E8;        /* Light green bg */
    --accent-red: #EF4444;          /* Red for high priority / urgent */
    --accent-red-light: #FEE2E2;
    --accent-orange: #F59E0B;       /* Orange for medium / pending */
    --accent-orange-light: #FEF3C7;
    --accent-blue: #3B82F6;         /* Blue for info / in progress */
    --accent-blue-light: #DBEAFE;
    
    /* Instacredit Specific Colors */
    --instacredit-green: #72C055;   /* Screenshot logo green */
    --instacredit-dark-green: #4FAF4A;
    --instacredit-red: #EA4335;     /* CTA Button Red */
    --nav-bg: #2C3E50;              /* Top Menu dark background */
    --nav-active-bg: #34495E;       /* Active Tab dark background */
    
    --bg-light: #F4F6F9;            /* Clean light grey background */
    --card-bg: #FFFFFF;
    --border-color: #E2E8F0;
    --text-primary: #1E293B;        /* Charcoal text */
    --text-secondary: #64748B;      /* Muted text */
    --text-light: #94A3B8;          /* Light gray text */
    
    /* Layout Tokens */
    --font-family: 'Inter', -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
    --radius-sm: 6px;
    --radius-md: 10px;
    --radius-lg: 16px;
    --shadow-sm: 0 1px 3px 0 rgba(0, 0, 0, 0.05), 0 1px 2px 0 rgba(0, 0, 0, 0.03);
    --shadow-md: 0 4px 6px -1px rgba(0, 0, 0, 0.05), 0 2px 4px -1px rgba(0, 0, 0, 0.03);
    --shadow-lg: 0 10px 15px -3px rgba(15, 38, 92, 0.08), 0 4px 6px -2px rgba(15, 38, 92, 0.04);
}

body {
    font-family: var(--font-family);
    background-color: var(--bg-light);
    color: var(--text-primary);
    margin: 0;
    padding: 0;
    min-height: 100vh;
}

/* Row 1: Brand Top Bar */
.brand-top-bar {
    position: sticky;
    top: 0;
    z-index: 1030;
    background-color: #FFFFFF;
    height: 60px;
    padding: 0 30px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    border-bottom: 1px solid var(--border-color);
}

.brand-logo-container {
    display: flex;
    align-items: center;
    gap: 10px;
}

.brand-svg-logo {
    display: inline-block;
    vertical-align: middle;
}

.brand-text {
    font-size: 24px;
    font-weight: 700;
    color: #4FAF4A;
    letter-spacing: -0.5px;
    font-family: Arial, sans-serif;
}

.brand-user-meta {
    font-size: 13.5px;
    color: var(--text-secondary);
}

/* Row 2: Main Navigation Bar */
.main-nav-bar {
    position: sticky;
    top: 60px;
    z-index: 1020;
    background-color: var(--nav-bg) !important;
    padding: 0 !important;
    min-height: 48px;
    box-shadow: var(--shadow-sm);
}

.main-nav-bar .nav-link {
    color: rgba(255, 255, 255, 0.85) !important;
    font-size: 13px;
    font-weight: 600;
    padding: 13px 20px !important;
    border-radius: 0;
    transition: all 0.15s ease;
}

.main-nav-bar .nav-link:hover {
    color: #FFFFFF !important;
    background-color: rgba(255, 255, 255, 0.05);
}

.main-nav-bar .nav-link.active {
    color: #FFFFFF !important;
    background-color: var(--nav-active-bg) !important;
}

.dropdown-menu {
    border-radius: var(--radius-sm);
    box-shadow: var(--shadow-md);
    border: 1px solid var(--border-color);
    padding: 8px 0;
}

.dropdown-item {
    font-size: 13.5px;
    font-weight: 500;
    padding: 8px 20px;
    color: var(--text-primary);
}

.dropdown-item:hover {
    background-color: var(--bg-light);
    color: var(--primary-light);
}

.dropdown-menu-double {
    min-width: 580px !important;
}

.dropdown-menu-double .dropdown-menu-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 4px 15px;
    padding: 8px 12px;
}

.dropdown-menu-double .dropdown-menu-grid .dropdown-item {
    border-radius: 4px;
    padding: 8px 12px;
}

/* Red button: Nuevo Ticket */
.btn-nav-new-ticket {
    background-color: var(--instacredit-red) !important;
    color: #FFFFFF !important;
    font-size: 12.5px;
    font-weight: 700;
    text-transform: capitalize;
    padding: 7px 16px !important;
    border-radius: 4px;
    border: none;
    transition: all 0.2s ease;
}

.btn-nav-new-ticket:hover {
    background-color: #D32F2F !important;
    transform: scale(1.02);
}

/* Top bar icons */
.nav-icon-link {
    color: rgba(255, 255, 255, 0.8) !important;
    font-size: 18px;
    position: relative;
    display: inline-flex;
    align-items: center;
    justify-content: center;
}

.nav-badge {
    position: absolute;
    top: -5px;
    right: -8px;
    background-color: #ef4444; /* Rojo brillante para alto contraste */
    color: #ffffff !important;
    font-size: 9px;
    font-weight: 700;
    min-width: 15px;
    height: 15px;
    border-radius: 9999px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 0 4px;
    border: 1.5px solid var(--nav-bg);
    box-shadow: 0 1px 3px rgba(0,0,0,0.3);
    line-height: 1;
}

.nav-user-circle {
    width: 32px;
    height: 32px;
    background-color: rgba(255, 255, 255, 0.2);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    color: #FFFFFF;
    font-size: 16px;
}

/* Quick Availability Switcher in Navbar */
.availability-switcher-container {
    transition: all 0.3s ease;
}

.availability-switcher-container:hover {
    background-color: rgba(255, 255, 255, 0.15) !important;
}

.availability-indicator-dot {
    width: 9px;
    height: 9px;
    border-radius: 50%;
    display: inline-block;
    transition: background-color 0.3s ease, box-shadow 0.3s ease;
}

.availability-indicator-dot.online {
    background-color: #10b981;
    box-shadow: 0 0 8px rgba(16, 185, 129, 0.6);
}

.availability-indicator-dot.offline {
    background-color: #94a3b8;
    box-shadow: none;
}

/* Customized Switch inside Navbar */
.availability-navbar-switch {
    background-color: rgba(255, 255, 255, 0.25) !important;
    border-color: transparent !important;
    transition: background-position 0.25s ease-in-out, background-color 0.25s ease-in-out;
}

.availability-navbar-switch:checked {
    background-color: #10b981 !important;
}

.availability-navbar-switch:focus {
    box-shadow: none !important;
}

.btn-outline-light-custom {
    color: rgba(255, 255, 255, 0.8);
    border: 1px solid rgba(255, 255, 255, 0.3);
    font-size: 12px;
    font-weight: 600;
}
.btn-outline-light-custom:hover {
    color: #FFFFFF;
    background-color: rgba(255, 255, 255, 0.1);
    border-color: rgba(255, 255, 255, 0.5);
}

/* App Wrapper for Top Menu Layout */
.app-top-wrapper {
    min-height: calc(100vh - 108px);
    display: flex;
    flex-direction: column;
}

.main-body-content {
    padding: 30px;
    flex-grow: 1;
    max-width: 1400px;
    width: 100%;
    margin: 0 auto;
}

/* Scrollbar Customization */
::-webkit-scrollbar {
    width: 8px;
    height: 8px;
}
::-webkit-scrollbar-track {
    background: var(--bg-light);
}
::-webkit-scrollbar-thumb {
    background: #CBD5E1;
    border-radius: 4px;
}
::-webkit-scrollbar-thumb:hover {
    background: #94A3B8;
}

/* Cards & Containers */
.info-card {
    background-color: var(--card-bg);
    border-radius: var(--radius-sm);
    box-shadow: var(--shadow-sm);
    border: 1px solid var(--border-color);
    padding: 24px;
    transition: transform 0.2s ease, box-shadow 0.2s ease;
    margin-bottom: 24px;
}

.info-card:hover {
    box-shadow: var(--shadow-md);
}

/* Dashboard Metrics Grid */
.metrics-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 20px;
    margin-bottom: 32px;
}

.metric-card {
    background-color: var(--card-bg);
    border-radius: var(--radius-sm);
    padding: 20px;
    border: 1px solid var(--border-color);
    box-shadow: var(--shadow-sm);
    display: flex;
    flex-direction: column;
    position: relative;
    overflow: hidden;
}

.metric-card::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    width: 4px;
    height: 100%;
}

.metric-card.primary::before { background-color: var(--primary-light); }
.metric-card.accent::before { background-color: var(--accent-color); }
.metric-card.orange::before { background-color: var(--accent-orange); }
.metric-card.red::before { background-color: var(--accent-red); }
.metric-card.blue::before { background-color: var(--accent-blue); }

.metric-title {
    font-size: 13px;
    font-weight: 600;
    color: var(--text-secondary);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.metric-value {
    font-size: 32px;
    font-weight: 700;
    color: var(--text-primary);
    margin-top: 8px;
    line-height: 1;
}

.metric-footer {
    font-size: 12px;
    color: var(--text-light);
    margin-top: 12px;
}

/* Quitar líneas debajo de los enlaces en las tablas y globalmente */
a.btn, 
.btn,
.btn:hover,
.btn:focus,
.btn:active {
    text-decoration: none !important;
}

.table-custom td a:not(.btn), 
.table-custom-premium td a:not(.btn), 
table td a:not(.btn) {
    text-decoration: none !important;
    border-bottom: none !important;
}

/* Custom Buttons matching Instacredit style */
.btn-instaticket {
    background-color: var(--accent-color);
    color: #FFFFFF !important;
    border: none;
    font-weight: 600;
    padding: 10px 20px;
    border-radius: var(--radius-sm);
    font-size: 14px;
    transition: all 0.2s ease;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.08);
}

.btn-instaticket:hover {
    background-color: var(--accent-hover);
    transform: translateY(-1px);
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.12);
}

.btn-instaticket-secondary {
    background-color: transparent;
    color: var(--primary-color) !important;
    border: 1.5px solid var(--primary-color);
    font-weight: 600;
    padding: 9px 18px;
    border-radius: var(--radius-sm);
    font-size: 14px;
    transition: all 0.2s ease;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
}

.btn-instaticket-secondary:hover {
    background-color: rgba(15, 38, 92, 0.05);
}

.btn-instaticket-danger {
    background-color: var(--accent-red);
    color: #FFFFFF !important;
    border: none;
    font-weight: 600;
    padding: 10px 20px;
    border-radius: var(--radius-sm);
    font-size: 14px;
    transition: all 0.2s ease;
}

.btn-instaticket-danger:hover {
    background-color: #DC2626;
}

/* Forms & Inputs */
.form-group-custom {
    margin-bottom: 20px;
}

.form-group-custom label {
    display: block;
    font-weight: 600;
    font-size: 13px;
    color: var(--text-primary);
    margin-bottom: 8px;
}

.form-control-custom {
    width: 100%;
    padding: 10px 14px;
    border-radius: var(--radius-sm);
    border: 1px solid var(--border-color);
    font-size: 14px;
    background-color: #FFFFFF;
    color: var(--text-primary);
    transition: border-color 0.2s ease, box-shadow 0.2s ease;
}

.form-control-custom:focus {
    outline: none;
    border-color: var(--primary-light);
    box-shadow: 0 0 0 3px rgba(15, 38, 92, 0.1);
}

/* Status & Priority Badges */
.badge-custom {
    display: inline-flex;
    align-items: center;
    padding: 4px 10px;
    border-radius: 50px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.badge-status-abierto { background-color: var(--accent-red-light); color: var(--accent-red); }
.badge-status-enprogreso { background-color: var(--accent-blue-light); color: var(--accent-blue); }
.badge-status-resuelto { background-color: var(--accent-light); color: var(--accent-color); }
.badge-status-cerrado { background-color: #F1F5F9; color: var(--text-secondary); }

.badge-priority-urgente { background-color: var(--accent-red-light); color: var(--accent-red); border: 1px solid rgba(239, 68, 68, 0.2); }
.badge-priority-alta { background-color: var(--accent-orange-light); color: var(--accent-orange); }
.badge-priority-media { background-color: var(--accent-blue-light); color: var(--accent-blue); }
.badge-priority-baja { background-color: #F1F5F9; color: var(--text-secondary); }

/* Table design */
.table-custom {
    width: 100%;
    border-collapse: separate;
    border-spacing: 0;
    margin-top: 12px;
}

.table-custom th {
    background-color: #F8FAFC;
    color: var(--text-secondary);
    font-weight: 600;
    font-size: 12px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    padding: 14px 16px;
    border-bottom: 2px solid var(--border-color);
}

.table-custom td {
    padding: 16px;
    font-size: 14px;
    color: var(--text-primary);
    border-bottom: 1px solid var(--border-color);
    background-color: #FFFFFF;
}

.table-custom tr:hover td {
    background-color: #F8FAFC;
}

.table-custom tr:first-child th:first-child { border-top-left-radius: var(--radius-sm); }
.table-custom tr:first-child th:last-child { border-top-right-radius: var(--radius-sm); }

/* Timeline/Traceability */
.timeline {
    position: relative;
    padding-left: 24px;
    margin: 20px 0;
}

.timeline::before {
    content: '';
    position: absolute;
    left: 7px;
    top: 0;
    bottom: 0;
    width: 2px;
    background-color: var(--border-color);
}

.timeline-item {
    position: relative;
    margin-bottom: 24px;
}

.timeline-item:last-child {
    margin-bottom: 0;
}

.timeline-dot {
    position: absolute;
    left: -22px;
    top: 4px;
    width: 12px;
    height: 12px;
    border-radius: 50%;
    background-color: #FFFFFF;
    border: 3px solid var(--accent-color);
    z-index: 1;
}

.timeline-item-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-size: 12px;
}

.timeline-item-title {
    font-weight: 600;
    color: var(--text-primary);
    font-size: 13.5px;
}

.timeline-item-date {
    color: var(--text-light);
}

.timeline-item-body {
    margin-top: 6px;
    font-size: 13px;
    color: var(--text-secondary);
    background-color: #F8FAFC;
    padding: 10px 14px;
    border-radius: var(--radius-sm);
    border-left: 3px solid var(--primary-light);
}

/* Modern & Dynamic Timeline Component */
.timeline-visual-wrapper {
    position: relative;
    padding: 8px 0;
}

.timeline-track-line {
    position: absolute;
    top: 20px;
    bottom: 20px;
    left: 20px;
    width: 2.5px;
    background: linear-gradient(180deg, #3b82f6 0%, #cbd5e1 100%);
    border-radius: 2px;
}

.timeline-item-container {
    position: relative;
    margin-bottom: 22px;
    padding-left: 56px;
}

.timeline-item-container:last-child {
    margin-bottom: 0;
}

.timeline-node-icon {
    position: absolute;
    left: 20px;
    top: 14px;
    transform: translate(-50%, 0);
    width: 36px;
    height: 36px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 15px;
    box-shadow: 0 2px 6px rgba(0, 0, 0, 0.08);
    transition: transform 0.2s ease, box-shadow 0.2s ease;
    z-index: 2;
}

.timeline-item-container:hover .timeline-node-icon {
    transform: translate(-50%, 0) scale(1.1);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
}

/* Node Themes */
.timeline-node-creation {
    background-color: #eff6ff;
    color: #2563eb;
    border: 2px solid #bfdbfe;
}
.timeline-node-assignment {
    background-color: #ecfeff;
    color: #0891b2;
    border: 2px solid #a5f3fc;
}
.timeline-node-status {
    background-color: #fffbeb;
    color: #d97706;
    border: 2px solid #fde68a;
}
.timeline-node-resolution {
    background-color: #ecfdf5;
    color: #059669;
    border: 2px solid #a7f3d0;
}
.timeline-node-ai {
    background-color: #f5f3ff;
    color: #7c3aed;
    border: 2px solid #ddd6fe;
}
.timeline-node-default {
    background-color: #f8fafc;
    color: #64748b;
    border: 2px solid #cbd5e1;
}

/* Event Card Box */
.timeline-card-box {
    background-color: #ffffff;
    border: 1px solid #e2e8f0;
    border-radius: 12px;
    padding: 16px 20px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.03);
    transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
}

.timeline-item-container:hover .timeline-card-box {
    transform: translateY(-2px);
    box-shadow: 0 8px 20px rgba(0, 0, 0, 0.07);
    border-color: #cbd5e1;
}

.timeline-card-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 8px;
}

.timeline-card-title {
    font-size: 14px;
    font-weight: 700;
    color: #0f172a;
    letter-spacing: -0.2px;
}

.timeline-card-date {
    font-size: 11.5px;
    font-weight: 500;
    color: #64748b;
    background-color: #f1f5f9;
    padding: 3px 10px;
    border-radius: 16px;
    display: inline-flex;
    align-items: center;
    gap: 4px;
}

.timeline-card-meta {
    font-size: 12.5px;
    color: #475569;
    margin-bottom: 10px;
    display: flex;
    align-items: center;
    gap: 6px;
}

.timeline-role-badge {
    font-size: 10px;
    font-weight: 600;
    padding: 2px 8px;
    border-radius: 12px;
    text-transform: uppercase;
    letter-spacing: 0.3px;
}

.timeline-role-solicitante {
    background-color: #f1f5f9;
    color: #475569;
    border: 1px solid #e2e8f0;
}
.timeline-role-agente {
    background-color: #e0f2fe;
    color: #0369a1;
    border: 1px solid #bae6fd;
}
.timeline-role-supervisor {
    background-color: #f3e8ff;
    color: #6b21a8;
    border: 1px solid #e9d5ff;
}
.timeline-role-admin {
    background-color: #ffe4e6;
    color: #9f1239;
    border: 1px solid #fecdd3;
}

.timeline-card-oldval {
    font-size: 11.5px;
    color: #94a3b8;
    text-decoration: line-through;
    margin-bottom: 6px;
    background-color: #fef2f2;
    border: 1px solid #fee2e2;
    padding: 3px 10px;
    border-radius: 6px;
    display: inline-block;
}

.timeline-card-newval {
    font-size: 13px;
    font-weight: 500;
    color: #1e293b;
    line-height: 1.5;
    background-color: #f8fafc;
    border-left: 3px solid #3b82f6;
    padding: 10px 14px;
    border-radius: 0 8px 8px 0;
}

/* Comments thread */
.comments-container {
    display: flex;
    flex-direction: column;
    gap: 16px;
    margin-top: 20px;
}

.comment-card {
    background-color: #FFFFFF;
    border-radius: var(--radius-sm);
    padding: 16px;
    border: 1px solid var(--border-color);
    box-shadow: var(--shadow-sm);
}

.comment-card.internal-note {
    background-color: #FFFDF5;
    border-color: #FDE68A;
    border-left: 4px solid var(--accent-orange);
}

.comment-header {
    display: flex;
    justify-content: space-between;
    font-size: 12px;
    border-bottom: 1px dashed var(--border-color);
    padding-bottom: 8px;
    margin-bottom: 10px;
}

.comment-author {
    font-weight: 600;
    color: var(--primary-color);
}

.comment-meta {
    display: flex;
    align-items: center;
    gap: 8px;
    color: var(--text-light);
}

.comment-card {
    background-color: #FFFFFF;
    border-radius: var(--radius-sm);
    padding: 16px;
    border: 1px solid var(--border-color);
    box-shadow: var(--shadow-sm);
    max-width: 100% !important;
    overflow-wrap: anywhere !important;
    word-break: break-word !important;
    word-wrap: break-word !important;
    box-sizing: border-box !important;
}

.comment-body {
    font-size: 14px;
    line-height: 1.5;
    color: var(--text-primary);
    white-space: pre-wrap;
    overflow-wrap: anywhere !important;
    word-break: break-word !important;
    word-wrap: break-word !important;
    max-width: 100% !important;
    box-sizing: border-box !important;
}

.comment-body a,
.timeline-card-box a,
.timeline-card-newval a,
.info-card a {
    overflow-wrap: anywhere !important;
    word-break: break-all !important;
    max-width: 100% !important;
}

.timeline-visual-wrapper,
.timeline-item-container,
.timeline-card-box,
.timeline-card-newval,
.timeline-card-oldval,
.approval-comments-box,
.comments-container {
    max-width: 100% !important;
    overflow-wrap: anywhere !important;
    word-break: break-word !important;
    word-wrap: break-word !important;
    box-sizing: border-box !important;
}

.comment-body img,
.timeline-card-box img,
.info-card img {
    max-width: 100% !important;
    height: auto !important;
    object-fit: contain !important;
    border-radius: 8px;
}

/* Premium Login Form styling */
.login-page-bg {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    background: linear-gradient(135deg, var(--primary-dark) 0%, var(--primary-color) 100%);
    position: relative;
    overflow: hidden;
}

.login-page-bg::after {
    content: '';
    position: absolute;
    width: 600px;
    height: 600px;
    border-radius: 50%;
    background: radial-gradient(circle, rgba(16, 185, 129, 0.08) 0%, rgba(16, 185, 129, 0) 70%);
    bottom: -100px;
    right: -100px;
    z-index: 1;
}

.login-card {
    background-color: rgba(255, 255, 255, 0.98);
    border-radius: var(--radius-sm);
    box-shadow: 0 20px 25px -5px rgba(0, 0, 0, 0.25), 0 10px 10px -5px rgba(0, 0, 0, 0.2);
    width: 100%;
    max-width: 440px;
    padding: 40px;
    z-index: 10;
    backdrop-filter: blur(10px);
    border: 1px solid rgba(255, 255, 255, 0.2);
}

.login-logo {
    text-align: center;
    margin-bottom: 30px;
}

.login-logo-title {
    font-size: 28px;
    font-weight: 800;
    color: var(--primary-color);
    letter-spacing: -1px;
}

.login-subtitle {
    text-align: center;
    color: var(--text-secondary);
    font-size: 14px;
    margin-top: -20px;
    margin-bottom: 30px;
}

/* Header & Alert Panels */
.alert-custom {
    border-radius: var(--radius-sm);
    padding: 12px 16px;
    font-size: 14px;
    font-weight: 500;
    margin-bottom: 24px;
    border: 1px solid transparent;
}
.alert-custom-success {
    background-color: var(--accent-light);
    color: var(--accent-hover);
    border-color: rgba(16, 185, 129, 0.2);
}
.alert-custom-danger {
    background-color: var(--accent-red-light);
    color: var(--accent-red);
    border-color: rgba(239, 68, 68, 0.2);
}

/* Service Catalog Specific Layouts (Screenshot 2 Match) */
.catalog-layout {
    display: flex;
    gap: 30px;
}

.catalog-sidebar {
    width: 240px;
    flex-shrink: 0;
}

.catalog-sidebar-title {
    font-size: 12px;
    font-weight: 700;
    color: var(--text-secondary);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-bottom: 16px;
}

.catalog-search-box {
    margin-bottom: 24px;
    position: relative;
}

.catalog-search-input {
    width: 100%;
    padding: 8px 12px 8px 36px;
    border-radius: 4px;
    border: 1.5px solid var(--border-color);
    font-size: 13.5px;
    background-color: #FFFFFF;
}

.catalog-search-input:focus {
    outline: none;
    border-color: var(--instacredit-green);
    box-shadow: 0 0 0 3px rgba(114, 192, 85, 0.1);
}

.catalog-search-icon {
    position: absolute;
    left: 12px;
    top: 50%;
    transform: translateY(-50%);
    color: var(--text-secondary);
    font-size: 14px;
}

.catalog-category-list {
    list-style: none;
    padding: 0;
    margin: 0;
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.catalog-category-item a {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px 12px;
    color: var(--text-secondary);
    text-decoration: none;
    font-size: 13.5px;
    font-weight: 500;
    border-radius: 4px;
    transition: all 0.15s ease;
}

.catalog-category-item a:hover {
    background-color: rgba(0, 0, 0, 0.04);
    color: var(--text-primary);
}

.catalog-category-item.active a {
    background-color: #FFFFFF;
    color: var(--instacredit-green);
    font-weight: 600;
    box-shadow: var(--shadow-sm);
}

.catalog-category-item a i {
    font-size: 14px;
    color: #CBD5E1;
}

.catalog-category-item.active a i {
    color: var(--instacredit-green);
}

.catalog-grid {
    flex-grow: 1;
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(180px, 1fr));
    gap: 24px;
    align-content: start;
}

.catalog-card {
    background-color: #FFFFFF;
    border-radius: var(--radius-sm);
    padding: 24px 16px;
    text-align: center;
    border: 1px solid var(--border-color);
    box-shadow: var(--shadow-sm);
    text-decoration: none !important;
    display: flex;
    flex-direction: column;
    align-items: center;
    transition: all 0.2s ease;
    min-height: 180px;
}

.catalog-card:hover {
    transform: translateY(-4px);
    box-shadow: var(--shadow-md);
    border-color: rgba(114, 192, 85, 0.3);
}

.catalog-card-icon {
    font-size: 40px;
    margin-bottom: 16px;
    width: 64px;
    height: 64px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: var(--radius-sm);
    transition: all 0.2s ease;
}

/* Premium gradient icons */
.catalog-card-icon.color-1 { background-color: #EFF6FF; color: #3B82F6; }
.catalog-card-icon.color-2 { background-color: #ECFDF5; color: #10B981; }
.catalog-card-icon.color-3 { background-color: #FDF2F8; color: #EC4899; }
.catalog-card-icon.color-4 { background-color: #FFFBEB; color: #F59E0B; }
.catalog-card-icon.color-5 { background-color: #F5F3FF; color: #8B5CF6; }

.catalog-card-title {
    font-size: 13px;
    font-weight: 600;
    color: var(--text-primary);
    margin: 0;
    line-height: 1.4;
    word-break: break-word;
}

.catalog-card-desc {
    font-size: 11.5px;
    color: var(--text-secondary);
    margin-top: 4px;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

/* Service Request Form Layout (Screenshot 1 Match) */
.service-header-card {
    background-color: #FFFFFF;
    border-radius: var(--radius-sm);
    border: 1px solid var(--border-color);
    box-shadow: var(--shadow-sm);
    padding: 24px;
    display: flex;
    align-items: center;
    gap: 20px;
    margin-bottom: 24px;
}

.service-header-icon {
    width: 80px;
    height: 80px;
    background-color: #EFF6FF;
    border-radius: var(--radius-sm);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 40px;
    color: #3B82F6;
    border: 1px solid #DBEAFE;
}

.service-header-info h4 {
    font-size: 18px;
    font-weight: 700;
    color: var(--text-primary);
    margin: 0 0 4px 0;
}

.service-header-info p {
    font-size: 13.5px;
    color: var(--text-secondary);
    margin: 0;
}

.service-request-breadcrumbs {
    font-size: 12px;
    color: var(--text-light);
    text-transform: uppercase;
    font-weight: 600;
    letter-spacing: 0.5px;
    margin-bottom: 16px;
    display: flex;
    align-items: center;
    gap: 8px;
}

.service-request-breadcrumbs a {
    color: var(--text-secondary);
    text-decoration: none;
}
.service-request-breadcrumbs a:hover {
    color: var(--instacredit-green);
}

.service-request-breadcrumbs span.active {
    color: var(--text-light);
}

.btn-service-submit {
    background-color: #F2706E !important; /* Soft red as in screenshot button */
    color: #FFFFFF !important;
    border: none;
    font-size: 13px;
    font-weight: 700;
    padding: 8px 20px;
    border-radius: 4px;
    box-shadow: 0 4px 6px -1px rgba(242, 112, 110, 0.2);
}

.btn-service-submit:hover {
    background-color: #E25C5A !important;
    transform: translateY(-1px);
}

/* Service Detail Value Cards */
.service-value-card {
    background-color: #FAFAFA;
    border-radius: 4px;
    border: 1px solid var(--border-color);
    padding: 16px;
    margin-top: 16px;
}

.service-value-row {
    display: flex;
    border-bottom: 1px solid #ECEFF1;
    padding: 10px 0;
}

.service-value-row:last-child {
    border-bottom: none;
}

.service-value-label {
    width: 250px;
    font-weight: 700;
    color: var(--text-secondary);
    font-size: 13px;
}

.service-value-content {
    flex-grow: 1;
    color: var(--text-primary);
    font-size: 13.5px;
    word-break: break-all;
}

/* Print styling */
@media print {
    .brand-top-bar, .main-nav-bar, .catalog-sidebar, .btn-service-submit, form {
        display: none !important;
    }
    .main-body-content {
        padding: 0 !important;
    }
    body {
        background-color: #FFFFFF !important;
    }
}

/* Notification Center Styles */
.notification-popup-card {
    border-radius: 12px !important;
    border: 1px solid #e2e8f0 !important;
    background-color: #ffffff;
    box-shadow: 0 10px 25px -5px rgba(0, 0, 0, 0.1), 0 8px 10px -6px rgba(0, 0, 0, 0.1) !important;
}

.notification-tab {
    font-size: 12px !important;
    font-weight: 600 !important;
    transition: all 0.2s ease;
    border-radius: 20px !important;
}

.notification-tab.active {
    background-color: #2c3e50 !important; /* Premium dark background matching the brand top nav */
    color: #ffffff !important;
    border-color: #2c3e50 !important;
}

.notification-popup-card {
    border-radius: 12px !important;
    box-shadow: 0 10px 30px rgba(0, 0, 0, 0.15) !important;
}

.notification-tab {
    font-size: 12px !important;
    font-weight: 600 !important;
    border: 1px solid #cbd5e1 !important;
    color: #475569 !important;
    background-color: transparent !important;
    transition: all 0.2s ease !important;
}

.notification-tab.active {
    background-color: #1e293b !important;
    color: #ffffff !important;
    border-color: #1e293b !important;
}

.notification-item {
    display: flex;
    gap: 12px;
    padding: 12px 16px;
    border-bottom: 1px solid #f1f5f9;
    text-decoration: none !important;
    color: var(--text-primary) !important;
    transition: background-color 0.15s ease;
}

.notification-item:hover {
    background-color: #f8fafc;
}

.notification-item.unread {
    background-color: rgba(79, 175, 74, 0.06); /* Light Instacredit green for unread status */
}

.notification-item-unread-dot {
    width: 8px;
    height: 8px;
    background-color: #4FAF4A; /* Instacredit green */
    border-radius: 50%;
    flex-shrink: 0;
    margin-top: 5px;
}

.notification-icon-wrapper {
    width: 34px;
    height: 34px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    font-size: 14px;
}

.notification-icon-approval { background-color: #fee2e2; color: #ef4444; }
.notification-icon-newticket { background-color: #dbeafe; color: #3b82f6; }
.notification-icon-comment { background-color: #d1fae5; color: #10b981; }
.notification-icon-status { background-color: #fffbeb; color: #f59e0b; }
.notification-icon-general { background-color: #f1f5f9; color: #64748b; }

.notification-item-content {
    flex-grow: 1;
}

.notification-item-title {
    font-size: 13px;
    font-weight: 700;
    color: #1e293b;
    margin-bottom: 3px;
    line-height: 1.3;
}

.notification-item-message {
    font-size: 12px;
    color: #475569;
    line-height: 1.35;
}

.notification-item-time {
    font-size: 11px;
    color: #94a3b8;
    margin-top: 4px;
    font-weight: 500;
}

#notification-items-container::-webkit-scrollbar {
    width: 6px;
}
#notification-items-container::-webkit-scrollbar-track {
    background: transparent;
}
#notification-items-container::-webkit-scrollbar-thumb {
    background: #cbd5e1;
    border-radius: 4px;
}

.dropdown-toggle-custom::after {
    display: none !important; /* Hide dropdown arrow on notification bell */
}

/* Contenteditable editor styling */
.contenteditable-textarea {
    position: relative;
    min-height: 150px;
    max-height: 400px;
    overflow-y: auto;
    background-color: #fff;
    border: 1px solid #cccccc;
    border-radius: 3px;
    padding: 10px;
    font-size: 13.5px;
    color: #333333;
    line-height: 1.5;
    outline: none;
    transition: border-color 0.2s ease, box-shadow 0.2s ease;
}

.contenteditable-textarea:focus {
    border-color: #ffc107 !important;
    box-shadow: 0 0 0 0.2rem rgba(255, 193, 7, 0.25) !important;
}

.contenteditable-textarea.is-empty::before {
    content: attr(placeholder);
    color: #94a3b8;
    position: absolute;
    top: 10px;
    left: 10px;
    right: 10px;
    pointer-events: none;
    user-select: none;
    white-space: pre-wrap;
}

.contenteditable-textarea:not(.is-empty)::before {
    display: none !important;
    content: '' !important;
}

.contenteditable-textarea:focus.is-empty::before {
    opacity: 0.35;
}

.contenteditable-textarea.is-invalid,
.contenteditable-textarea.border-danger {
    border-color: #dc3545 !important;
    box-shadow: 0 0 0 0.2rem rgba(220, 53, 69, 0.25) !important;
}

.contenteditable-textarea img {
    max-width: 100%;
    height: auto;
    display: block;
    margin: 8px 0;
    border-radius: 4px;
    border: 1px solid #cbd5e1;
    box-shadow: 0 1px 3px 0 rgba(0, 0, 0, 0.1);
    max-height: 250px;
    object-fit: contain;
}

.editor-container:has(textarea.input-validation-error),
textarea.input-validation-error ~ .contenteditable-textarea,
textarea.input-validation-error + .contenteditable-textarea {
    border-color: #dc3545 !important;
    box-shadow: 0 0 0 0.2rem rgba(220, 53, 69, 0.25) !important;
}

.form-group-custom .contenteditable-textarea:focus {
    border-color: var(--primary-light) !important;
    box-shadow: 0 0 0 3px rgba(15, 38, 92, 0.1) !important;
}

/* Drag and Drop Modern Dropzone */
.dropzone-container {
    border: 2px dashed #cbd5e1;
    border-radius: var(--radius-sm);
    padding: 24px 20px;
    text-align: center;
    background-color: #f8fafc;
    transition: all 0.2s ease-in-out;
    cursor: pointer;
    position: relative;
    user-select: none;
}

.dropzone-container:hover, .dropzone-container.dragover {
    border-color: var(--primary-color);
    background-color: #f0fdf4;
}

.dropzone-icon {
    font-size: 2.2rem;
    color: var(--text-secondary);
    margin-bottom: 8px;
    transition: transform 0.2s ease, color 0.2s ease;
}

.dropzone-container:hover .dropzone-icon, .dropzone-container.dragover .dropzone-icon {
    transform: translateY(-3px);
    color: var(--primary-color);
}

.dropzone-text {
    font-size: 13.5px;
    color: var(--text-primary);
    font-weight: 600;
    margin-bottom: 4px;
}

.dropzone-hint {
    font-size: 12px;
    color: var(--text-secondary);
    margin-bottom: 0;
}

.dropzone-preview {
    margin-top: 4px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    background: #ffffff;
    border: 1px solid var(--border-color);
    padding: 10px 14px;
    border-radius: var(--radius-sm);
    font-size: 13px;
    box-shadow: var(--shadow-sm);
    width: 100%;
}

.dropzone-preview-info {
    display: flex;
    align-items: center;
    gap: 10px;
    max-width: 85%;
    text-align: left;
}

.dropzone-preview-icon {
    font-size: 1.5rem;
    color: var(--primary-color);
}

.dropzone-preview-name {
    font-weight: 600;
    color: var(--text-primary);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.dropzone-preview-size {
    color: var(--text-secondary);
    font-size: 11.5px;
}

.dropzone-remove {
    background: transparent;
    border: none;
    color: var(--accent-red);
    font-size: 1.25rem;
    cursor: pointer;
    padding: 0 4px;
    display: flex;
    align-items: center;
    transition: color 0.15s ease;
}

.dropzone-remove:hover {
    color: #b91c1c;
}

/* ==========================================
   Responsive Adaptations (Mobile & Tablet)
   ========================================== */

/* 1. Global Utilities & Column overrides */
@media (min-width: 768px) {
    .col-md-2\.4 {
        flex: 0 0 auto;
        width: 20%;
    }
}
@media (max-width: 767.98px) {
    .col-md-2\.4 {
        flex: 0 0 auto;
        width: 50%;
    }
}
@media (max-width: 575.98px) {
    .col-md-2\.4 {
        flex: 0 0 auto;
        width: 100%;
    }
}

.ticket-form-left-col {
    border-right: 1px solid #e5e7eb;
}

@media (max-width: 991.98px) {
    .ticket-form-left-col {
        border-right: none !important;
        border-bottom: 1px solid #e5e7eb;
        padding-bottom: 24px;
        margin-bottom: 24px;
    }
}

/* 2. Global Layout & Brand Bar Padding */
@media (max-width: 768px) {
    .main-body-content {
        padding: 15px;
    }
    .brand-top-bar {
        padding: 0 15px;
    }
}

@media (max-width: 575.98px) {
    .brand-meta-welcome {
        display: none !important;
    }
}

/* 3. Catalog Layout & Sidebar */
@media (max-width: 991.98px) {
    .catalog-layout {
        flex-direction: column;
        gap: 20px;
    }
    .catalog-sidebar {
        width: 100%;
    }
}

/* Catalog Top Bar Search & Sort */
@media (max-width: 767.98px) {
    /* Using specific selectors to override inline style tags in Catalog/Index */
    body .catalog-layout .catalog-top-bar {
        flex-direction: column;
        align-items: stretch;
        gap: 12px;
    }
    body .catalog-layout .catalog-top-bar .sort-wrapper {
        width: 100% !important;
    }
}

/* 4. Form Field Values in Ticket Details */
@media (max-width: 767.98px) {
    .service-value-row {
        flex-direction: column;
        padding: 8px 0;
    }
    .service-value-label {
        width: 100% !important;
        margin-bottom: 4px;
    }
}

/* Service Header Card */
@media (max-width: 575.98px) {
    .service-header-card {
        flex-direction: column;
        align-items: center;
        text-align: center;
        gap: 12px;
    }
}

/* 5. Dialogs, Popups and Login Card */
@media (max-width: 420px) {
    .notification-popup-card {
        width: calc(100vw - 20px) !important;
        max-width: 380px !important;
    }
}

@media (max-width: 575.98px) {
    .login-card {
        padding: 24px 16px !important;
        margin: 16px !important;
        max-width: calc(100% - 32px) !important;
    }
}

/* 6. Fallback Responsive Tables to prevent layout break */
@media (max-width: 991.98px) {
    .table-custom, .table-custom-premium {
        display: block;
        width: 100%;
        overflow-x: auto;
        -webkit-overflow-scrolling: touch;
    }
}

/* 7. Custom premium styles for DataTables Integration */
.dataTables_wrapper {
    padding: 8px 0;
}

.dataTables_wrapper .dataTables_paginate .paginate_button.active .page-link,
.dataTables_wrapper .page-item.active .page-link {
    background-color: var(--primary-color) !important;
    border-color: var(--primary-color) !important;
    color: #FFFFFF !important;
    font-weight: 600;
}

.dataTables_wrapper .dataTables_paginate .page-link,
.dataTables_wrapper .page-link {
    color: var(--primary-color) !important;
    box-shadow: none !important;
    border-radius: var(--radius-sm);
    transition: all 0.2s ease;
}

.dataTables_wrapper .dataTables_paginate .page-link:hover,
.dataTables_wrapper .page-link:hover {
    color: var(--primary-dark) !important;
    background-color: var(--accent-light) !important;
    border-color: var(--border-color) !important;
}

.dataTables_wrapper .dataTables_filter input:focus,
.dataTables_wrapper .dataTables_length select:focus {
    border-color: var(--primary-color) !important;
    box-shadow: 0 0 0 0.25rem rgba(79, 175, 74, 0.25) !important;
    outline: none !important;
}

.dataTables_wrapper .dataTables_filter input {
    border-radius: var(--radius-sm) !important;
    padding: 0.375rem 0.75rem !important;
    border: 1px solid var(--border-color) !important;
    margin-left: 0.5em !important;
    display: inline-block !important;
    width: auto !important;
    font-size: 13.5px !important;
    color: var(--text-primary) !important;
}

.dataTables_wrapper .dataTables_length select {
    border-radius: var(--radius-sm) !important;
    padding: 0.375rem 1.75rem 0.375rem 0.75rem !important;
    border: 1px solid var(--border-color) !important;
    margin: 0 0.5em !important;
    display: inline-block !important;
    width: auto !important;
    font-size: 13.5px !important;
    color: var(--text-primary) !important;
}

.dataTables_wrapper .dataTables_info,
.dataTables_wrapper .dataTables_paginate {
    padding-top: 16px !important;
    font-size: 13px !important;
    color: var(--text-secondary) !important;
}

.dataTables_wrapper .dataTables_length,
.dataTables_wrapper .dataTables_filter {
    padding-bottom: 16px !important;
    font-size: 13px !important;
    color: var(--text-secondary) !important;
}

.dataTables_wrapper table.dataTable {
    margin-top: 8px !important;
    margin-bottom: 8px !important;
    border-collapse: separate !important;
    border-spacing: 0 !important;
}

/* Priority Toast Notification Styles */
#toast-notification-container {
    position: fixed;
    bottom: 20px;
    right: 20px;
    z-index: 9999;
    display: flex;
    flex-direction: column;
    gap: 10px;
    width: 340px;
    pointer-events: none;
}

.priority-toast {
    pointer-events: auto;
    padding: 16px;
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-lg);
    cursor: pointer;
    display: flex;
    flex-direction: column;
    gap: 6px;
    position: relative;
    overflow: hidden;
    transition: all 0.3s ease;
}

.priority-toast:hover {
    transform: translateY(-2px);
    filter: brightness(1.05);
}

@keyframes toast-progress {
    from { width: 100%; }
    to { width: 0%; }
}

/* Select2 Premium Custom Theme */
.select2-container--default .select2-selection--single {
    background-color: #ffffff;
    border: 1.5px solid #e2e8f0;
    border-radius: 8px;
    height: 42px;
    display: flex;
    align-items: center;
    transition: all 0.2s ease-in-out;
}
.select2-container--default .select2-selection--single:focus,
.select2-container--default.select2-container--focus .select2-selection--single {
    border-color: #10b981;
    box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.15);
    outline: none;
}
.select2-container--default .select2-selection--single .select2-selection__rendered {
    color: #1e293b;
    font-size: 14px;
    padding-left: 12px;
    padding-right: 30px;
}
.select2-container--default .select2-selection--single .select2-selection__arrow {
    height: 40px;
    right: 10px;
}
.select2-container--default .select2-selection--single .select2-selection__arrow b {
    border-color: #64748b transparent transparent transparent;
    border-width: 6px 4px 0 4px;
}
.select2-container--default.select2-container--open .select2-selection--single .select2-selection__arrow b {
    border-color: transparent transparent #64748b transparent;
    border-width: 0 4px 6px 4px;
}
.select2-dropdown {
    border: 1px solid #e2e8f0;
    border-radius: 8px;
    box-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.1), 0 4px 6px -2px rgba(0, 0, 0, 0.05);
    z-index: 9999;
}
.select2-container--default .select2-search--dropdown .select2-search__field {
    border: 1.5px solid #e2e8f0;
    border-radius: 6px;
    padding: 6px 10px;
    outline: none;
}
.select2-container--default .select2-search--dropdown .select2-search__field:focus {
    border-color: #10b981;
}
.select2-container--default .select2-results__option--highlighted[aria-selected] {
    background-color: #10b981;
    color: #ffffff;
}
.select2-container--default .select2-results__option {
    padding: 8px 12px;
    font-size: 14px;
    color: #334155;
}
.select2-container--default .select2-selection--single .select2-selection__clear {
    margin-right: 10px;
    color: #94a3b8;
}

.table tbody tr,
.catalog-card,
.ticket-comment-card {
    content-visibility: auto;
    contain-intrinsic-size: 1px 60px;
}

/* ==========================================================================
   INSTA-TICKET MODERN DARK MODE THEME SYSTEM (HIGH CONTRAST)
   ========================================================================== */
html[data-bs-theme="dark"],
html.dark-mode {
    --bg-light: #080e1e;
    --card-bg: #121c33;
    --border-color: #233558;
    --text-primary: #ffffff;
    --text-secondary: #cbd5e1;
    --text-light: #94a3b8;
    --nav-bg: #060b17;
    --nav-active-bg: #1a2947;
    --accent-light: #162c20;
    --shadow-sm: 0 1px 3px 0 rgba(0, 0, 0, 0.5);
    --shadow-md: 0 4px 6px -1px rgba(0, 0, 0, 0.6);
    --shadow-lg: 0 10px 25px -3px rgba(0, 0, 0, 0.8);
}

html.dark-mode body {
    background-color: #080e1e !important;
    color: #ffffff !important;
}

/* Header & Brand Bar in Dark Mode */
html.dark-mode .brand-top-bar {
    background-color: #091122 !important;
    border-bottom-color: #1c2b48 !important;
}

html.dark-mode .brand-text {
    color: #52c451 !important;
    text-shadow: 0 0 12px rgba(82, 196, 81, 0.3);
}

html.dark-mode .brand-user-meta {
    color: #cbd5e1 !important;
}

html.dark-mode .nav-user-circle {
    background-color: #1a2947 !important;
    color: #52c451 !important;
    border: 1px solid #2d426a !important;
}

html.dark-mode .nav-icon-link {
    color: #f1f5f9 !important;
}

html.dark-mode .nav-icon-link:hover {
    background-color: #1a2947 !important;
    color: #52c451 !important;
}

/* Navigation Bar & Links in Dark Mode (High Contrast) */
html.dark-mode .main-nav-bar {
    background-color: #060b17 !important;
    border-bottom: 1px solid #1c2b48 !important;
}

html.dark-mode .main-nav-bar .nav-link {
    color: #ffffff !important;
    font-weight: 700 !important;
    letter-spacing: 0.3px;
    opacity: 0.95;
}

html.dark-mode .main-nav-bar .nav-link:hover {
    color: #52c451 !important;
    background-color: rgba(82, 196, 81, 0.15) !important;
}

html.dark-mode .main-nav-bar .nav-link.active {
    color: #ffffff !important;
    background-color: #1a2947 !important;
    border-bottom: 3px solid #52c451 !important;
}

/* Dropdown Menus in Dark Mode (High Contrast) */
html.dark-mode .dropdown-menu {
    background-color: #121c33 !important;
    color: #ffffff !important;
    border: 1px solid #2b3e66 !important;
    box-shadow: 0 10px 30px rgba(0, 0, 0, 0.75) !important;
}

html.dark-mode .dropdown-menu .bg-light,
html.dark-mode .dropdown-menu .border-bottom {
    background-color: #0d1629 !important;
    border-color: #233558 !important;
}

html.dark-mode .dropdown-item {
    color: #ffffff !important;
    font-weight: 600 !important;
}

html.dark-mode .dropdown-item:hover,
html.dark-mode .dropdown-item:focus {
    background-color: #1a2b4c !important;
    color: #52c451 !important;
}

html.dark-mode .dropdown-item i {
    color: #52c451;
}

/* Global Loader Overlay Light & Dark Mode High Contrast */
#global-loader {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(255, 255, 255, 0.92);
    backdrop-filter: blur(5px);
    z-index: 9999;
    justify-content: center;
    align-items: center;
    flex-direction: column;
    transition: all 0.3s ease;
}

#global-loader .loader-title {
    color: #1E293B;
    font-weight: 700;
}

#global-loader .loader-text {
    color: #475569;
    font-weight: 600;
}

html.dark-mode #global-loader {
    background: rgba(6, 11, 23, 0.93) !important;
    backdrop-filter: blur(8px) !important;
}

html.dark-mode #global-loader .loader-title {
    color: #ffffff !important;
}

html.dark-mode #global-loader .loader-text {
    color: #cbd5e1 !important;
    font-weight: 600 !important;
}

/* Support Privileges Staff Banner Base & Dark Mode */
.support-staff-banner {
    background-color: #EAF7E8;
    color: #1E293B;
}

.support-staff-banner .support-banner-text {
    color: #1E293B;
}

html.dark-mode .support-staff-banner {
    background-color: #11281d !important;
    color: #ffffff !important;
    border-color: #1c3d2b !important;
}

html.dark-mode .support-staff-banner .support-banner-text {
    color: #ffffff !important;
}

/* Alert Boxes Dark Mode High Contrast Overrides */
html.dark-mode .alert,
html.dark-mode .alert-info {
    background-color: #11281d !important;
    color: #ffffff !important;
    border-color: #1c3d2b !important;
}

html.dark-mode .alert span,
html.dark-mode .alert div,
html.dark-mode .alert p,
html.dark-mode .alert small {
    color: #ffffff !important;
}

html.dark-mode .alert-warning {
    background-color: #31240c !important;
    color: #fef08a !important;
    border-color: #713f12 !important;
}

html.dark-mode .alert-warning span,
html.dark-mode .alert-warning div,
html.dark-mode .alert-warning p {
    color: #fef08a !important;
}

html.dark-mode .alert-success {
    background-color: #064e3b !important;
    color: #a7f3d0 !important;
    border-color: #047857 !important;
}

html.dark-mode .alert-success span,
html.dark-mode .alert-success div,
html.dark-mode .alert-success p {
    color: #a7f3d0 !important;
}

html.dark-mode .alert-danger {
    background-color: #451a1a !important;
    color: #fecaca !important;
    border-color: #991b1b !important;
}

html.dark-mode .alert-danger span,
html.dark-mode .alert-danger div,
html.dark-mode .alert-danger p {
    color: #fecaca !important;
}

/* Cards, Sections, Sidebars, Modals & Popups */
html.dark-mode .card,
html.dark-mode .info-card,
html.dark-mode .catalog-card,
html.dark-mode .top-services-section,
html.dark-mode .catalog-sidebar,
html.dark-mode .catalog-top-bar,
html.dark-mode .bg-white,
html.dark-mode .bg-light,
html.dark-mode .modal-content,
html.dark-mode .swal2-popup,
html.dark-mode .ticket-comment-card,
html.dark-mode .notification-popup-card {
    background-color: #121c33 !important;
    color: #ffffff !important;
    border-color: #233558 !important;
}

/* Approval / Visto Bueno Card Base & Dark Mode High Contrast */
.approval-info-card {
    background-color: #f8fafc;
    border: 1px solid #cbd5e1 !important;
    color: #1e293b;
}

.approval-info-card .approval-label {
    color: #334155;
}

.approval-info-card .approval-val {
    color: #0f172a;
}

.approval-info-card .approval-comments-box {
    background-color: #ffffff;
    border: 1px solid #cbd5e1 !important;
    color: #1e293b;
}

/* Dark Mode Overrides for Approval / Visto Bueno Section */
html.dark-mode .approval-info-card,
html[data-bs-theme="dark"] .approval-info-card {
    background-color: #0f172a !important;
    border-color: #1e3a8a !important;
    color: #f8fafc !important;
}

html.dark-mode .approval-info-card h6,
html[data-bs-theme="dark"] .approval-info-card h6 {
    color: #38bdf8 !important;
}

html.dark-mode .approval-info-card .approval-label,
html[data-bs-theme="dark"] .approval-info-card .approval-label {
    color: #93c5fd !important;
}

html.dark-mode .approval-info-card .approval-val,
html[data-bs-theme="dark"] .approval-info-card .approval-val {
    color: #f8fafc !important;
}

html.dark-mode .approval-info-card .approval-comments-box,
html[data-bs-theme="dark"] .approval-info-card .approval-comments-box {
    background-color: #1e293b !important;
    border-color: #334155 !important;
    color: #f8fafc !important;
}

/* AI Co-Pilot Toolbar Banner - High Contrast Light & Dark Mode */
.ai-copilot-banner {
    background: linear-gradient(135deg, #0f5132 0%, #107c41 100%) !important;
    border: 1px solid #0a3622 !important;
    color: #ffffff !important;
    border-radius: 8px;
    box-shadow: 0 2px 8px rgba(16, 124, 65, 0.2) !important;
}

.ai-copilot-banner .ai-copilot-title {
    color: #ffffff !important;
    font-weight: 700 !important;
    font-size: 13.5px;
    letter-spacing: 0.2px;
}

.ai-copilot-banner .ai-copilot-spinner {
    color: #a7f3d0 !important;
    font-weight: 600;
}

.btn-ai-copilot {
    background-color: #ffffff !important;
    color: #0f5132 !important;
    border: 1px solid #ffffff !important;
    font-weight: 600 !important;
    font-size: 12px !important;
    padding: 5px 11px !important;
    border-radius: 6px !important;
    transition: all 0.2s ease-in-out !important;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12) !important;
}

.btn-ai-copilot:hover,
.btn-ai-copilot:focus {
    background-color: #f1f5f9 !important;
    color: #052c17 !important;
    border-color: #e2e8f0 !important;
    box-shadow: 0 3px 8px rgba(0, 0, 0, 0.2) !important;
    transform: translateY(-1px);
}

.btn-ai-copilot i {
    font-size: 13px;
    margin-right: 4px;
}

/* Dark Mode High Contrast Overrides for AI Co-Pilot Banner */
html.dark-mode .ai-copilot-banner,
html[data-bs-theme="dark"] .ai-copilot-banner {
    background: linear-gradient(135deg, #064e3b 0%, #022c22 100%) !important;
    border: 1px solid #10b981 !important;
    color: #ecfdf5 !important;
    box-shadow: 0 2px 10px rgba(16, 185, 129, 0.15) !important;
}

html.dark-mode .ai-copilot-banner .ai-copilot-title,
html[data-bs-theme="dark"] .ai-copilot-banner .ai-copilot-title {
    color: #ecfdf5 !important;
}

html.dark-mode .btn-ai-copilot,
html[data-bs-theme="dark"] .btn-ai-copilot {
    background-color: #059669 !important;
    color: #ffffff !important;
    border: 1px solid #34d399 !important;
}

html.dark-mode .btn-ai-copilot:hover,
html[data-bs-theme="dark"] .btn-ai-copilot:hover {
    background-color: #10b981 !important;
    color: #ffffff !important;
    border-color: #6ee7b7 !important;
}

/* High Contrast Text Elements */
html.dark-mode .text-dark,
html.dark-mode h1, html.dark-mode h2, html.dark-mode h3, 
html.dark-mode h4, html.dark-mode h5, html.dark-mode h6,
html.dark-mode label, html.dark-mode .fw-bold,
html.dark-mode .form-label,
html.dark-mode .catalog-card-title {
    color: #ffffff !important;
}

html.dark-mode .text-secondary,
html.dark-mode .text-muted,
html.dark-mode small,
html.dark-mode .small,
html.dark-mode .catalog-card-desc,
html.dark-mode .form-text {
    color: #cbd5e1 !important;
}

/* Links in Dark Mode */
html.dark-mode a:not(.btn):not(.nav-link):not(.dropdown-item) {
    color: #38bdf8;
}

html.dark-mode a:not(.btn):not(.nav-link):not(.dropdown-item):hover {
    color: #7dd3fc;
}

/* Form Inputs, Selects, Textareas & Search Inputs */
html.dark-mode .form-control,
html.dark-mode .form-select,
html.dark-mode .form-control-custom,
html.dark-mode input[type="text"],
html.dark-mode input[type="email"],
html.dark-mode input[type="password"],
html.dark-mode input[type="search"],
html.dark-mode select,
html.dark-mode textarea {
    background-color: #172440 !important;
    color: #ffffff !important;
    border-color: #2b3e66 !important;
}

html.dark-mode input::placeholder,
html.dark-mode textarea::placeholder {
    color: #94a3b8 !important;
}

html.dark-mode .form-control:focus,
html.dark-mode .form-select:focus,
html.dark-mode .form-control-custom:focus {
    background-color: #1c2d50 !important;
    color: #ffffff !important;
    border-color: #52c451 !important;
    box-shadow: 0 0 0 3px rgba(82, 196, 81, 0.3) !important;
}

/* Select2 in Dark Mode */
html.dark-mode .select2-container--default .select2-selection--single {
    background-color: #172440 !important;
    border-color: #2b3e66 !important;
}
html.dark-mode .select2-container--default .select2-selection--single .select2-selection__rendered {
    color: #ffffff !important;
}
html.dark-mode .select2-dropdown {
    background-color: #121c33 !important;
    border-color: #2b3e66 !important;
}
html.dark-mode .select2-container--default .select2-results__option {
    background-color: #121c33 !important;
    color: #e2e8f0 !important;
}
html.dark-mode .select2-container--default .select2-results__option--highlighted[aria-selected] {
    background-color: #52c451 !important;
    color: #ffffff !important;
}

/* DataTables & Tables in Dark Mode (High Contrast) */
html.dark-mode table,
html.dark-mode .table,
html.dark-mode .dataTable {
    color: #ffffff !important;
    border-color: #233558 !important;
}

html.dark-mode .table > thead > tr > th {
    background-color: #0a1122 !important;
    color: #ffffff !important;
    font-weight: 700 !important;
    border-bottom: 2px solid #2b3e66 !important;
}

html.dark-mode .table > :not(caption) > * > * {
    background-color: #121c33 !important;
    color: #ffffff !important;
    border-bottom-color: #1e2c48 !important;
}

html.dark-mode .table-striped > tbody > tr:nth-of-type(odd) > * {
    background-color: #16233f !important;
    color: #ffffff !important;
}

html.dark-mode .table-hover > tbody > tr:hover > * {
    background-color: #1d2e54 !important;
    color: #ffffff !important;
}

/* Pagination Controls */
html.dark-mode .page-link,
html.dark-mode .page-btn {
    background-color: #121c33 !important;
    color: #ffffff !important;
    border-color: #233558 !important;
}

html.dark-mode .page-item.active .page-link,
html.dark-mode .page-btn.active {
    background-color: #52c451 !important;
    color: #ffffff !important;
    border-color: #52c451 !important;
}

/* Border utilities in Dark Mode */
html.dark-mode .border,
html.dark-mode .border-top,
html.dark-mode .border-bottom,
html.dark-mode .border-start,
html.dark-mode .border-end {
    border-color: #233558 !important;
}

/* Metric Cards in Dark Mode (High Contrast Fix) */
html.dark-mode .metric-card {
    background: #121c33 !important;
    border-color: #233558 !important;
}
html.dark-mode .metric-card.primary {
    background: linear-gradient(135deg, #101c36 0%, #17274a 100%) !important;
    border-color: #253d6e !important;
}
html.dark-mode .metric-card.primary .metric-title,
html.dark-mode .metric-card.primary .metric-value,
html.dark-mode .metric-card.primary .metric-footer {
    color: #ffffff !important;
}

html.dark-mode .metric-card.red {
    background: linear-gradient(135deg, #2c1216 0%, #3e171d 100%) !important;
    border-color: #63202b !important;
}
html.dark-mode .metric-card.red .metric-title,
html.dark-mode .metric-card.red .metric-value {
    color: #f87171 !important;
}
html.dark-mode .metric-card.red .metric-footer {
    color: #fca5a5 !important;
}

html.dark-mode .metric-card.blue {
    background: linear-gradient(135deg, #0e1e38 0%, #132a52 100%) !important;
    border-color: #1f427d !important;
}
html.dark-mode .metric-card.blue .metric-title,
html.dark-mode .metric-card.blue .metric-value {
    color: #60a5fa !important;
}
html.dark-mode .metric-card.blue .metric-footer {
    color: #93c5fd !important;
}

html.dark-mode .metric-card.green {
    background: linear-gradient(135deg, #0d261a 0%, #123826 100%) !important;
    border-color: #1c573b !important;
}
html.dark-mode .metric-card.green .metric-title,
html.dark-mode .metric-card.green .metric-value {
    color: #34d399 !important;
}
html.dark-mode .metric-card.green .metric-footer {
    color: #6ee7b7 !important;
}

html.dark-mode .metric-card.orange {
    background: linear-gradient(135deg, #2e1d09 0%, #42290a 100%) !important;
    border-color: #6b400c !important;
}
html.dark-mode .metric-card.orange .metric-title,
html.dark-mode .metric-card.orange .metric-value {
    color: #fbbf24 !important;
}
html.dark-mode .metric-card.orange .metric-footer {
    color: #fde047 !important;
}

/* Custom Data Tables in Dark Mode (High Contrast Fix) */
html.dark-mode .table-custom,
html.dark-mode .table-custom-premium {
    background-color: #121c33 !important;
    color: #ffffff !important;
    border-color: #233558 !important;
}

html.dark-mode .table-custom th,
html.dark-mode .table-custom-premium th {
    background-color: #091122 !important;
    color: #ffffff !important;
    font-weight: 700 !important;
    border-bottom: 2px solid #233558 !important;
}

html.dark-mode .table-custom td,
html.dark-mode .table-custom-premium td {
    background-color: #121c33 !important;
    color: #ffffff !important;
    border-bottom: 1px solid #1e2c48 !important;
}

html.dark-mode .table-custom tr:hover td,
html.dark-mode .table-custom-premium tr:hover td {
    background-color: #1a2a4c !important;
    color: #ffffff !important;
}

html.dark-mode .table-custom td .text-secondary,
html.dark-mode .table-custom td .text-muted,
html.dark-mode .table-custom-premium td .text-secondary,
html.dark-mode .table-custom-premium td .text-muted {
    color: #cbd5e1 !important;
}

/* Badges in Dark Mode (High Contrast Fix) */
html.dark-mode .badge-priority-urgente,
html.dark-mode .badge-priority-alta,
html.dark-mode .badge-priority-high,
html.dark-mode .badge-priority-urgent {
    background-color: #451a1a !important;
    color: #fca5a5 !important;
    border: 1px solid #991b1b !important;
}

html.dark-mode .badge-priority-media,
html.dark-mode .badge-priority-medium {
    background-color: #1e293b !important;
    color: #93c5fd !important;
    border: 1px solid #1d4ed8 !important;
}

html.dark-mode .badge-priority-baja,
html.dark-mode .badge-priority-low {
    background-color: #064e3b !important;
    color: #a7f3d0 !important;
    border: 1px solid #047857 !important;
}

html.dark-mode .badge-status-abierto,
html.dark-mode .badge-status-open {
    background-color: #451a1a !important;
    color: #fca5a5 !important;
    border: 1px solid #991b1b !important;
}

html.dark-mode .badge-status-enprogreso,
html.dark-mode .badge-status-en-progreso,
html.dark-mode .badge-status-inprogress {
    background-color: #172554 !important;
    color: #93c5fd !important;
    border: 1px solid #1d4ed8 !important;
}

html.dark-mode .badge-status-resuelto,
html.dark-mode .badge-status-cerrado,
html.dark-mode .badge-status-resolved,
html.dark-mode .badge-status-closed {
    background-color: #064e3b !important;
    color: #a7f3d0 !important;
    border: 1px solid #047857 !important;
}

/* Notifications Popup in Dark Mode (High Contrast & Modern Design) */
html.dark-mode .notification-popup-card {
    background-color: #10192e !important;
    border: 1px solid #233558 !important;
    box-shadow: 0 15px 35px rgba(0, 0, 0, 0.8) !important;
}

html.dark-mode .notification-header-bar {
    background-color: #080e1e !important;
    border-bottom: 1px solid #1c2b48 !important;
}

html.dark-mode .notification-header-bar h6 {
    color: #ffffff !important;
}

html.dark-mode .notification-header-bar #btn-mark-all-read {
    color: #cbd5e1 !important;
}

html.dark-mode .notification-header-bar #btn-mark-all-read:hover {
    color: #ffffff !important;
}

html.dark-mode .notification-header-bar #btn-notification-config {
    color: #52c451 !important;
}

html.dark-mode .notification-tabs-bar {
    background-color: #0d1629 !important;
    border-bottom: 1px solid #1c2b48 !important;
}

html.dark-mode .notification-tab {
    border-color: #2b3e66 !important;
    color: #cbd5e1 !important;
    background-color: #172440 !important;
}

html.dark-mode .notification-tab.active {
    background-color: #52c451 !important;
    color: #ffffff !important;
    border-color: #52c451 !important;
}

html.dark-mode .notification-item {
    border-bottom-color: #1c2b48 !important;
    background-color: #10192e !important;
}

html.dark-mode .notification-item:hover {
    background-color: #172645 !important;
}

html.dark-mode .notification-item.unread {
    background-color: rgba(82, 196, 81, 0.12) !important;
}

html.dark-mode .notification-item-title {
    color: #ffffff !important;
    font-weight: 700 !important;
}

html.dark-mode .notification-item-message {
    color: #cbd5e1 !important;
}

html.dark-mode .notification-item-time {
    color: #94a3b8 !important;
}

html.dark-mode #notification-items-container::-webkit-scrollbar-thumb {
    background: #2b3e66 !important;
}

html.dark-mode .notification-icon-approval { background-color: #451a1a !important; color: #fca5a5 !important; }
html.dark-mode .notification-icon-newticket { background-color: #1e293b !important; color: #60a5fa !important; }
html.dark-mode .notification-icon-comment { background-color: #064e3b !important; color: #34d399 !important; }
html.dark-mode .notification-icon-status { background-color: #31240c !important; color: #fbbf24 !important; }
html.dark-mode .notification-icon-general { background-color: #1e293b !important; color: #94a3b8 !important; }

/* Ticket Details: Comments & Response Thread High Contrast Dark Mode */
html.dark-mode .comment-card {
    background-color: #121c33 !important;
    border-color: #233558 !important;
    color: #ffffff !important;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.25) !important;
}

html.dark-mode .comment-card.internal-note {
    background-color: #251d10 !important;
    border-color: #92400e !important;
    border-left: 4px solid #f59e0b !important;
}

html.dark-mode .comment-header {
    border-bottom-color: #233558 !important;
}

html.dark-mode .comment-author {
    color: #60a5fa !important;
    font-weight: 700 !important;
}

html.dark-mode .comment-date {
    color: #94a3b8 !important;
}

html.dark-mode .comment-body {
    color: #f1f5f9 !important;
}

/* Rich Response Textarea Editor */
html.dark-mode .contenteditable-textarea,
html.dark-mode #commentContent-editor {
    background-color: #172440 !important;
    color: #ffffff !important;
    border-color: #2b3e66 !important;
}

html.dark-mode .contenteditable-textarea:focus,
html.dark-mode #commentContent-editor:focus {
    border-color: #38bdf8 !important;
    box-shadow: 0 0 0 3px rgba(56, 189, 248, 0.25) !important;
}

/* Timeline Cards (Right Sidebar) */
html.dark-mode .timeline-card-box {
    background-color: #121c33 !important;
    border-color: #233558 !important;
    color: #ffffff !important;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.2) !important;
}

html.dark-mode .timeline-card-title {
    color: #ffffff !important;
    font-weight: 700 !important;
}

html.dark-mode .timeline-card-date {
    background-color: #172440 !important;
    color: #cbd5e1 !important;
}

html.dark-mode .timeline-card-meta {
    color: #cbd5e1 !important;
}

html.dark-mode .timeline-card-oldval {
    background-color: #2a1515 !important;
    color: #fca5a5 !important;
    border-color: #7f1d1d !important;
}

html.dark-mode .timeline-card-newval {
    background-color: #0f291e !important;
    color: #34d399 !important;
    border-color: #064e3b !important;
}

/* AI Suggestions & KB Content */
html.dark-mode #aiSuggestionContent,
html.dark-mode #aiSuggestionContent * {
    color: #e2e8f0 !important;
}

html.dark-mode .ai-suggestion-box {
    background-color: #0f1c38 !important;
    border-color: #1d3a70 !important;
}

/* Dynamic Service Form Data Card (Datos del Formulario de Servicio) Dark Mode High Contrast */
html.dark-mode .service-value-card {
    background-color: #121c33 !important;
    border-color: #233558 !important;
    color: #ffffff !important;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.25) !important;
}

html.dark-mode .service-value-row {
    border-bottom-color: #1e2d4a !important;
}

html.dark-mode .service-value-label {
    color: #38bdf8 !important;
    font-weight: 700 !important;
}

html.dark-mode .service-value-content,
html.dark-mode .service-value-content * {
    color: #f1f5f9 !important;
}

html.dark-mode .service-value-card h6 {
    color: #34d399 !important;
}

/* Drag and Drop Modern Dropzone Dark Mode High Contrast */
html.dark-mode .dropzone-container {
    background-color: #121c33 !important;
    border: 2px dashed #2b3e66 !important;
    color: #f1f5f9 !important;
}

html.dark-mode .dropzone-container:hover, 
html.dark-mode .dropzone-container.dragover {
    background-color: #1a2947 !important;
    border-color: #38bdf8 !important;
}

html.dark-mode .dropzone-icon {
    color: #38bdf8 !important;
}

html.dark-mode .dropzone-text {
    color: #ffffff !important;
}

html.dark-mode .dropzone-hint {
    color: #cbd5e1 !important;
}

html.dark-mode .dropzone-preview {
    background-color: #172440 !important;
    border: 1px solid #2b3e66 !important;
    color: #f1f5f9 !important;
}

html.dark-mode .dropzone-preview-name {
    color: #ffffff !important;
}

html.dark-mode .dropzone-preview-size {
    color: #94a3b8 !important;
}

html.dark-mode .dropzone-remove {
    background-color: #2a1515 !important;
    color: #fca5a5 !important;
    border-color: #7f1d1d !important;
}

html.dark-mode .dropzone-remove:hover {
    background-color: #7f1d1d !important;
    color: #ffffff !important;
}

/* ===== KANBAN BOARD VIEW ===== */
.kanban-board {
    display: flex;
    gap: 16px;
    overflow-x: auto;
    padding-bottom: 12px;
    min-height: 500px;
    align-items: flex-start;
}

.kanban-column {
    flex: 1;
    min-width: 260px;
    max-width: 340px;
    background: #f1f2f4;
    border-radius: 10px;
    display: flex;
    flex-direction: column;
    max-height: calc(100vh - 260px);
}

.kanban-column-header {
    padding: 12px 14px;
    font-weight: 700;
    font-size: 12.5px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: #44546f;
    display: flex;
    align-items: center;
    justify-content: space-between;
    border-bottom: 3px solid #6b7280;
    border-radius: 10px 10px 0 0;
    position: sticky;
    top: 0;
    z-index: 1;
}

.kanban-column-header .badge-count {
    background: rgba(0,0,0,0.12);
    color: #44546f;
    font-size: 11.5px;
    font-weight: 700;
    padding: 2px 8px;
    border-radius: 10px;
    min-width: 24px;
    text-align: center;
}

.kanban-column-body {
    padding: 8px;
    overflow-y: auto;
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.kanban-column-body::-webkit-scrollbar {
    width: 5px;
}

.kanban-column-body::-webkit-scrollbar-thumb {
    background: rgba(0,0,0,0.15);
    border-radius: 10px;
}

.kanban-card {
    background: #ffffff;
    border-radius: 8px;
    padding: 12px 14px;
    box-shadow: 0 1px 2px rgba(0,0,0,0.08);
    cursor: pointer;
    transition: box-shadow 0.2s ease, transform 0.15s ease;
    text-decoration: none !important;
    color: inherit !important;
    display: block;
    border: 1px solid #e2e8f0;
}

.kanban-card:hover {
    box-shadow: 0 4px 12px rgba(0,0,0,0.12);
    transform: translateY(-1px);
    border-color: #cbd5e1;
}

.kanban-card-title {
    font-size: 13.5px;
    font-weight: 600;
    color: #172b4d;
    margin-bottom: 8px;
    line-height: 1.35;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.kanban-card-area {
    display: inline-block;
    font-size: 10.5px;
    font-weight: 700;
    text-transform: uppercase;
    padding: 2px 8px;
    border-radius: 4px;
    margin-bottom: 10px;
    letter-spacing: 0.3px;
}

.kanban-card-footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-top: 8px;
    padding-top: 8px;
    border-top: 1px solid #f1f2f4;
}

.kanban-card-footer-left {
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: 11.5px;
    color: #626f86;
}

.kanban-card-footer-left .priority-indicator {
    display: flex;
    align-items: center;
    gap: 3px;
}

.kanban-card-footer-left .priority-indicator i {
    font-size: 14px;
}

.kanban-card-footer-left .priority-indicator.priority-urgente i { color: #E53E3E; }
.kanban-card-footer-left .priority-indicator.priority-alta i { color: #DD6B20; }
.kanban-card-footer-left .priority-indicator.priority-media i { color: #D69E2E; }
.kanban-card-footer-left .priority-indicator.priority-baja i { color: #38A169; }

.kanban-card-ticket-number {
    font-size: 11px;
    font-weight: 600;
    color: #626f86;
    font-family: 'Courier New', monospace;
}

.kanban-card-agent {
    width: 28px;
    height: 28px;
    border-radius: 50%;
    background: #dfe1e6;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 11px;
    font-weight: 700;
    color: #44546f;
    flex-shrink: 0;
}

.kanban-card-agent.assigned {
    background: #0052CC;
    color: white;
}

.kanban-empty-column {
    text-align: center;
    padding: 24px 16px;
    color: #8993a4;
    font-size: 12.5px;
    font-style: italic;
}

/* Column accent colors */
.kanban-column.col-abierto .kanban-column-header { border-bottom-color: #3B82F6; }
.kanban-column.col-enprogreso .kanban-column-header { border-bottom-color: #F59E0B; }
.kanban-column.col-pendiente .kanban-column-header { border-bottom-color: #8B5CF6; }
.kanban-column.col-resuelto .kanban-column-header { border-bottom-color: #10B981; }
.kanban-column.col-cerrado .kanban-column-header { border-bottom-color: #6B7280; }

/* Area badge colors */
.kanban-card-area.area-gtr { background: #DBEAFE; color: #1E40AF; }
.kanban-card-area.area-csc { background: #FEF3C7; color: #92400E; }
.kanban-card-area.area-default { background: #E0E7FF; color: #3730A3; }

/* Dark mode Kanban High Contrast (WCAG AA) */
html.dark-mode .kanban-column,
html[data-bs-theme="dark"] .kanban-column {
    background: #1e293b;
    border: 1px solid #334155;
}

html.dark-mode .kanban-column-header,
html[data-bs-theme="dark"] .kanban-column-header {
    color: #f1f5f9;
}

html.dark-mode .kanban-column.col-abierto .kanban-column-header { border-bottom-color: #60A5FA; }
html.dark-mode .kanban-column.col-enprogreso .kanban-column-header { border-bottom-color: #FBBF24; }
html.dark-mode .kanban-column.col-pendiente .kanban-column-header { border-bottom-color: #A78BFA; }
html.dark-mode .kanban-column.col-resuelto .kanban-column-header { border-bottom-color: #34D399; }
html.dark-mode .kanban-column.col-cerrado .kanban-column-header { border-bottom-color: #9CA3AF; }

html.dark-mode .kanban-column-header .badge-count,
html[data-bs-theme="dark"] .kanban-column-header .badge-count {
    background: #334155;
    color: #f8fafc;
}

html.dark-mode .kanban-card,
html[data-bs-theme="dark"] .kanban-card {
    background: #0f172a;
    border-color: #334155;
}

html.dark-mode .kanban-card:hover,
html[data-bs-theme="dark"] .kanban-card:hover {
    border-color: #475569;
    box-shadow: 0 4px 12px rgba(0,0,0,0.4);
}

html.dark-mode .kanban-card-title,
html[data-bs-theme="dark"] .kanban-card-title {
    color: #f8fafc;
}

html.dark-mode .kanban-card-footer,
html[data-bs-theme="dark"] .kanban-card-footer {
    border-top-color: #1e293b;
}

html.dark-mode .kanban-card-footer-left,
html.dark-mode .kanban-card-ticket-number,
html[data-bs-theme="dark"] .kanban-card-footer-left,
html[data-bs-theme="dark"] .kanban-card-ticket-number {
    color: #94a3b8;
}

html.dark-mode .kanban-card-area.area-gtr { background: #1e3a8a; color: #93c5fd; }
html.dark-mode .kanban-card-area.area-csc { background: #78350f; color: #fde68a; }
html.dark-mode .kanban-card-area.area-default { background: #312e81; color: #c7d2fe; }

html.dark-mode .kanban-card-footer-left .priority-indicator.priority-urgente i { color: #f87171; }
html.dark-mode .kanban-card-footer-left .priority-indicator.priority-alta i { color: #f87171; }
html.dark-mode .kanban-card-footer-left .priority-indicator.priority-media i { color: #fbbf24; }
html.dark-mode .kanban-card-footer-left .priority-indicator.priority-baja i { color: #4ade80; }

html.dark-mode .kanban-card-agent,
html[data-bs-theme="dark"] .kanban-card-agent {
    background: #334155;
    color: #f1f5f9;
}

html.dark-mode .kanban-empty-column,
html[data-bs-theme="dark"] .kanban-empty-column {
    color: #64748b;
}

/* ========================================================================== */
/* KNOWLEDGE BASE, AI & ADMIN MODULES - DARK MODE HIGH CONTRAST (WCAG AA)      */
/* ========================================================================== */
html.dark-mode,
html[data-bs-theme="dark"],
body.dark-mode {
    /* Base Backgrounds & Text */
    .kb-banner-solid {
        background-color: #0d1b3e !important;
        border: 1px solid #1e293b !important;
    }

    .kb-banner-solid p {
        color: #e2e8f0 !important;
    }

    .kb-article-card {
        background-color: #1e293b !important;
        border-color: #334155 !important;
        color: #f8fafc !important;
    }

    .kb-article-card:hover {
        border-color: #4FAF4A !important;
        box-shadow: 0 6px 16px rgba(79, 175, 74, 0.25) !important;
    }

    .kb-category-link {
        color: #cbd5e1 !important;
    }

    .kb-category-link:hover:not(.active) {
        background-color: #334155 !important;
        color: #4FAF4A !important;
    }

    .kb-category-link.active {
        background-color: rgba(79, 175, 74, 0.2) !important;
        color: #4FAF4A !important;
        border-left: 4px solid #4FAF4A !important;
    }

    /* Cards & Headers */
    .card.bg-white,
    .card.border-0 {
        background-color: #1e293b !important;
        border-color: #334155 !important;
        color: #f8fafc !important;
    }

    .card-header.bg-white {
        background-color: #1e293b !important;
        border-bottom-color: #334155 !important;
        color: #f8fafc !important;
    }

    .card-header .text-dark,
    .card-header .fw-bold {
        color: #f8fafc !important;
    }

    /* Typography & Contrast */
    .text-dark {
        color: #f8fafc !important;
    }

    .text-secondary,
    .text-muted {
        color: #94a3b8 !important;
    }

    /* Form Controls & Inputs */
    .form-control,
    .form-select {
        background-color: #0f172a !important;
        color: #f8fafc !important;
        border-color: #334155 !important;
    }

    .form-control:focus,
    .form-select:focus {
        background-color: #0f172a !important;
        color: #ffffff !important;
        border-color: #4FAF4A !important;
        box-shadow: 0 0 0 3px rgba(79, 175, 74, 0.2) !important;
    }

    /* Data Tables in Admin & Analytics */
    .table {
        color: #f8fafc !important;
    }

    .table thead.bg-light,
    .table th {
        background-color: #0f172a !important;
        color: #94a3b8 !important;
        border-bottom-color: #334155 !important;
    }

    .table td {
        background-color: #1e293b !important;
        border-bottom-color: #334155 !important;
        color: #e2e8f0 !important;
    }

    .table-hover tbody tr:hover td {
        background-color: #334155 !important;
    }

    .table-bordered th,
    .table-bordered td {
        border-color: #334155 !important;
    }

    /* Article Content Display */
    .article-content {
        color: #e2e8f0 !important;
    }

    /* RAG Chatbot Modal */
    #kbChatbotModal .modal-content {
        background-color: #1e293b !important;
        border: 1px solid #334155 !important;
        color: #f8fafc !important;
    }

    #kbChatbotModal .modal-header,
    #kbChatbotModal .modal-footer {
        background-color: #1e293b !important;
        border-color: #334155 !important;
    }

    #kbChatMessages .bg-white {
        background-color: #0f172a !important;
        color: #f8fafc !important;
        border-color: #334155 !important;
    }

    #unhelpful-ticket-box {
        background-color: #0f172a !important;
        border-color: #f59e0b !important;
        color: #f8fafc !important;
    }
}